Delivery & Returns Policy


If you need to contact Hickies please use 0118 957 5771 or email contact@hickies.co.uk


Delivery

Where Do We Deliver?

Currently we only make deliveries to addresses within the United Kingdom. If you purchase an item from us and you live outside of the United Kingdom we will need to process a refund for you as we will not be able to send your goods.

Free Delivery Eligibility

You get free delivery on books purchased from us. These books are shipped via Royal Mail as a first class large letter. You also get free delivery when your total order value is greater than £50. Make sure that you check “Free Delivery” in your baskets shipping options upon ordering an item with us to get your free delivery.

Delivery Costs

The cost for delivery is calculated when you visit your basket in our store. The price is based on the “Shipping Class” of the item. Our shipping classes are as follows.

Large Letter Via Royal Mail

A large letter is no more than 750g in Weight, 35cm in Length, 25cm in Width and 2.5cm Thickness. We place these items into sturdy envelopes. The cost for us to send a large letter is £2.50.

Small Parcels Via Royal Mail

A small parcel is no more than 2kg in Weight, 45cm in Length, 35cm in Width and 16cm Thickness. We place these items into sturdy packing boxes. The cost for us to send a small parcel is £4.99.

Large Parcels Via DPD

Anything larger than a small parcel will be couriered by DPD. We place these items into thick boxes padded with polystyrene and bubble wrap. The cost for us to courier a large parcel is £9.99.

 


If you need to contact Hickies please use 0118 957 5771 or email contact@hickies.co.uk


Returns

Our 14 Day Refund Policy

If you purchase a product from our online store then you have 14 days from the day of purchase to get a full refund. The item must be returned in the same condition that it was sold to you for refund eligibility. If the item was sold as new it must be returned unopened and in all of its original packaging as new. If the item was sold as used, it must return in the same condition as it was sold to you. We are happy to process refunds so please contact us.

Our 12 Months Warranty

All new items purchased from us come with a 12 month warranty against manufacturer defects. Manufacturers themselves often offer extended warranties, please make sure you check your manual when you purchase an item because you may need to register online to gain their extended warranty. Used items purchased from us come with a 3 month parts and labour warranty.

Damaged Parcel In Transit

If you think your items have been damaged in transit please let us know right away. Please carefully inspect your parcel when it arrives to you and do not accept it unless you are completely satisfied it has arrived in good condition. If you want to accept the parcel then you must note any marks or damage BEFORE you accept it from the courier.

My Item Is Damaged

We thoroughly check our items before we send them to you, however if you notice wear or damage that you think we have missed please contact us right away so that we can assess the damage. If we have sent you an item that is worn or damaged beyond what was advertised we will consider this item faulty and it will be eligible to be returned as such. You have 2 days after the day of purchase to notify us of this damage, after 2 days you will no longer qualify for our refund policy, however you will still have 12 months warranty against manufacturer defects.

Return A Faulty Item

If your item is faulty or has a manufacturer defect within 12 months of purchase, please contact us so that we can help you with your issue. We will need to establish the fault with you and test it, you will also need to present your receipt for this item. Once we have found the fault we will give you a refund or replacement when applicable.