Delivery & Returns Policy

Currently we can only make deliveries to addresses within the United Kingdom. If you purchase an item from us and you live outside of the United Kingdom we will need to process a refund for you as we will not be able to send your goods.

Delivery Costs

The cost for delivery is calculated when you visit your basket and checkout in our store. The price is based on both the “Shipping Class” of the item you are about to purchase and your delivery address. Our shipping classes and costs for delivery based on your location are as follows:

Envelopes & Large Letters Delivered Via Royal Mail

This shipping class comprises most of our music books and very small items sold at Hickies. A large letter is no more than 750g in Weight, 35cm in Length, 25cm in Width and 2.5cm Thickness. We place these items into a sturdy envelope such that the item will not bend. The cost for delivery of a large letter is £3.50.

Small Parcels Delivered Via Royal Mail

A small parcel is no more than 2kg in Weight, 45cm in Length, 35cm in Width and 16cm Thickness. We place these items into sturdy packing boxes. The cost for delivery of a small parcel is £3.50.

Large Parcels Delivered Via DPD

Anything larger than a small parcel will be couriered via DPD. We place these items into thick boxes padded with polystyrene and bubble wrap. The cost for delivery of a large parcel is £9.99.

Heavy Items Delivered Via In-House Local Delivery Or 3rd Party Courier

Heavy items have special requirements for delivery and the price will vary depending on your location. If you have added an item to the basket that is “Shipping as: Heavy Item” and you have filled in your address as prompted within our checkout, it will be determine if you are winthin our local range. Customers within local range of our stores whom purchase a heavy item benefit from a delivery that is free of charge, customer that are outside the range for local delivery will be charged £60 for the delivery of a heavy item.

Returns

Our 14 Day Refund Policy

If you purchase a product from our online store then you have 14 days from the day of purchase to get a full refund. The item must be returned in the same condition that it was sold to you for refund eligibility. If the item was sold as new it must be returned unopened and in all of its original packaging as new. If the item was sold as used, it must return in the same condition as it was sold to you. We are happy to process refunds so please contact us.

Our 12 Months Warranty

All new items purchased from us come with a 12 month warranty against manufacturer defects. Manufacturers themselves often offer extended warranties, please make sure you check your manual when you purchase an item because you may need to register online to gain their extended warranty. Used items purchased from us come with a 3 month parts and labour warranty.

Damaged Parcel In Transit

If you think your items have been damaged in transit please let us know right away. Please carefully inspect your parcel when it arrives to you and do not accept it unless you are completely satisfied it has arrived in good condition. If you want to accept the parcel then you must note any marks or damage BEFORE you accept it from the courier.

My Item Is Damaged

We thoroughly check our items before we send them to you, however if you notice wear or damage that you think we have missed please contact us right away so that we can assess the damage. If we have sent you an item that is worn or damaged beyond what was advertised we will consider this item faulty and it will be eligible to be returned as such. You have 2 days after the day of purchase to notify us of this damage, after 2 days you will no longer qualify for our refund policy, however you will still have 12 months warranty against manufacturer defects.

Return A Faulty Item

If your item is faulty or has a manufacturer defect within 12 months of purchase, please contact us so that we can help you with your issue. We will need to establish the fault with you and test it, you will also need to present your receipt for this item. Once we have found the fault we will give you a refund or replacement when applicable.